Refund policy

Thank you for shopping with Health Harmony Hub. This Return and Refund Policy applies to physical products purchased from our UK online store. Returns You may request a return within 14 days of delivery if an item is unused, in its original condition and packaging, and includes all accessories. To start a return, email us at info@healthharmonyhub.store with your order number and reason for return. Once your return is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is faulty, incorrect, or damaged in transit. Faulty, damaged or incorrect items If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund at no extra cost. Refunds Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. Original outbound shipping fees are non-refundable unless the return is due to our error or a faulty product. Non-returnable items Items that are used, damaged by the customer, missing parts/packaging, or returned without prior authorisation may not be accepted. Personalised or hygiene-sensitive items may be non-returnable if opened, except where faulty. Cancellations If your order has not yet shipped, email us as soon as possible and we will do our best to cancel it. Once shipped, the return process above applies. Questions? Contact info@healthharmonyhub.store.